Noting that only 9% of chief human resources officers (CHROs) agree that their organization is prepared for the future of work, technology consultancy Gartner, Inc. advised senior HR leaders to develop strategies to help transition their company to a future in which the workplace is shaped by artificial intelligence and other digital technologies.
In a report released on October 28, researchers identified five areas that deserve deeper consideration by HR leaders as work continues to evolve. First, they noted, data is increasingly used to make work-related decisions in talent acquisition and management, and even workplace design. The report cited recent research indicating that 75% of organizations are dramatically increasing their investment in analytics. The authors cautioned that this increasing focus on talent analytics is forcing senior HR leaders to consider how to collect and use data in an ethical way.
Second, researchers observed that 73% of CHROs surveyed say building critical skills and competencies is a top priority. The report warned, however, that the skill sets needed are changing significantly, as in nearly two-thirds of recent job postings, more than 25% of the required skills had changed since just five years ago. To provide employees with the learning opportunities they will need to develop critical skills, researchers said, HR should reimagine skills development to leverage new technology while still providing employees opportunities to develop.
Third, the report recommended that companies develop an internal transparency strategy. The study cited survey data showing that although nearly 60% of candidates believe they are well-informed about the companies they are applying to, 71% said they think employers should increase transparency. To meet employees’ growing expectations for information transparency, researchers advised employers to train managers on how to operate in a more transparent environment in which employees are given access to more information.
Fourth, the study noted that research shows that 69% of a manager’s current duties—including approving expenses, reviewing a project’s status, and onboarding new employees—will be automated by 2024. The study recommended that HR leaders focus on determining which management tasks should be automated, establishing new expectations for managers, and designing career paths for growth with fewer management opportunities.
Finally, the report observed that AI deployment is already widespread, with 70% of CHROs surveyed reporting that they expect investments in AI to replace jobs in their organization within the next three years. However, while acknowledging that jobs that will be lost as new technology is implemented, researchers pointed out that technology will enable access for new talent pools, and advised companies to implement technology that can create an enabling work environment for new entrants to the labor market.