The vast majority of employees consider the technology they use at work to be less powerful and less intelligent than their personal technology, and want their employer’s processes to be more user-friendly, according to the findings of a global study released on January 22 by The Workplace Institute at software provider Kronos.
The results of the analysis of the impact existing and emerging technologies have on the employee experience are based on data from a survey of 2,807 workers employed in a variety of industries in eight countries (Australia, Canada, France, Germany, Mexico, New Zealand, the U.K., and the U.S.) that was conducted between November 2017 and January 2018.
The survey found that workplace technology frequently fails to meet employee expectations, with nearly half of employees (48%) surveyed worldwide indicating they wish their workplace technology performed just like their personal technology, and only 18% saying they do not want their workplace technology and personal technology to function similarly. The results also showed less than one-quarter of the employees surveyed in Germany (24%), the U.S. (22%), Canada (20%), France (16%), Australia and New Zealand (13%), the U.K. (13%), and Mexico (8%) consider their workplace technology to be more user-friendly than their personal technology.
For example, among the U.S. respondents 51% of employees in the financial sector said they find shopping on Amazon easier than asking their manager to take off a sick day; 53% of contract and field service workers said they consider it easier to talk to personal digital assistants like Alexa, Cortana, and Siri than to their manager; and just under half (43%) of logistics and transportation workers indicated that they find it easier to book a ride through Lyft or Uber than to find out how many vacation days they have left.
The results further indicated than more than one-third of the employees surveyed worldwide (35%) believe their job is harder than it should be because of outdated processes and legacy technology. This attitude was most commonly expressed by respondents in Mexico (45%), France (43%), and the U.K. (40%). Across industry sectors in the U.S., respondents in state and local government (55%), public safety (53%), and finance (43%) were especially likely to say that outdated processes and technology make their job more difficult. Moreover, just 25% of employees surveyed worldwide disagreed with the notion that their workplace technology makes common activities more complicated by adding extra or unnecessary steps.
Not surprisingly, the survey found that in the U.S., younger workers are less accepting than older employees of inefficient workplace technology: while just 20% of boomers said they think outdated processes and technology make their job harder than it should be, this view was much more common among Gen Xers (34%), older millennials (38%), younger millennials (40%), and Generation Z (39%).
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